Expert Q&A
Expert answers, plain and clear
Common questions about products, ingredients, subscriptions and delivery. Still curious? Contact us anytime.
01Products & Ingredients
Are AIPXEL products medicine?+
No. AIPXEL products are health foods or supplements. They do not treat disease or replace medication. Please consult a healthcare professional for medical concerns.
Are ingredient amounts real?+
Yes. Every formula lists full effective doses, verifiable against the product label, with batch test reports available by QR scan.
How soon will I see results?+
Most users notice a change within 2–8 weeks; timing varies by individual. We recommend at least one 30-day cycle.
Can I take it with other supplements?+
If you take other supplements or medication, please consult your doctor or pharmacist to avoid overlap or interactions.
02Subscription & Offers
How does subscription work?+
Subscribe to save 20% on your first order, with automatic monthly delivery. Pause, skip or cancel anytime from your account — no fees.
Can I change or skip a delivery?+
Yes. Skip one delivery per cycle, or adjust frequency and products before the next shipment.
03Shipping & Returns
How long does delivery take?+
Hong Kong deliveries typically arrive within 1–3 working days via SF Express. We'll notify you of any special arrangements for remote areas.
How do I request a return?+
We offer 30-day hassle-free returns. Unopened products can be refunded within 30 days of receipt — contact customer service.
04Safety & Compliance
Are products third-party tested?+
Yes. Every batch is tested by an independent lab for microbiology, heavy metals, pesticides and active-ingredient content.
Are the products compliant?+
AIPXEL strictly follows Hong Kong's Food and Drugs (Composition and Labelling) Regulations and related law. All claims are compliance-reviewed.
Still have questions?
Our team is ready to help with product, subscription and order questions.
Contact AIPXEL